I’VE SEEN AN ITEM ON SOCIAL MEDIA (FACEBOOK OR INSTAGRAM) AND I CAN'T SEEM TO FIND IT ON YOUR WEBSITE. CAN YOU HELP ME?
  • If you saw an item on one of our social media outlets, but don't see it on our website the item is likely out of stock. Be sure to sign up for our newsletter/notifications in the popup or the link at the bottom of the website page. This way you'll receive information on restocks, sales, new arrivals, and pop-up shops.

CAN I CANCEL MOY ORDER?
  • Once an order has been placed it can ​NOT ​be canceled.

CAN I CONTACT CATWALK COUTURE BOUTIQUE TO ASK A QUESTION THAT IS NOT LISTED?
  • ​Sure! You can email us at ​sales@catwalkcoutureboutique.com​ and we will answer any questions that you may have.

I NEED HELP WITH SIZING. IS THERE A SIZE CHART TO HELP ME?
  • ​Yes, It can be found by clicking the size chart link located at the bottom of our website page. Also, the model size is indicated in each description of the clothing to give a visual idea of fit.

CAN I RETURN MY ITEMS AND GET A REFUND?
  • ​Refunds are not available. For all returns, a store credit will be issued in gift card form.

WHAT IS CATWALK COUTURE BOUTIQUE RETURN POLICY?
  • Items must be returned to the address provided below within 5 business days of the delivery date. CWCB ONLY issue store credits in gift card form. Items must be unworn, unwashed, unaltered, free of stains, makeup, fragrance, deodorant, or holes. All CWCB product tags and labels must be attached in its original place and not tampered with.
  • A Merchandise Return Form is included in your package and must be filled out, and returned with the merchandise. All returned items must be returned in protective and durable packaging to reduce damage during handling.
  • All items in the following categories are FINAL SALE ITEMS ​and are​ NON- RETURNABLE: Sale, Accessories, Handbags, Swimwear, Lingerie, Bodysuits, Sunglasses, and Items marked FINAL SALE. NO EXCEPTIONS!!!

RETURN ADDRESS
Catwalk Couture Boutique
2625 Piedmont Road NE 
STE. 56-176
Atlanta, Georgia 30324

WILL I BE RESPONSIBLE FOR RETURN SHIPPING COSTS?
  • Return postage is the sole responsibility of the customer.

WHEN WILL A SPECIFIC ITEM BE RESTOCKED?
  • We usually don't have restock information until items arrive or if they are restocked at all. We like to keep the flow of new FASHIONABLE pieces constantly coming in. But some pieces are worthy of a COMEBACK! An announcement will be made via Facebook, Instagram, or Newsletter/Notifications notifying the upcoming of restocked or soon to be restocked pieces. If you would like to be notified for restocks, sales or pop-up shops simply subscribe to newsletter/notifications in our pop-up request or click the newsletter/notifications link at the bottom of our website page.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
  • As long as the order is placed before 12PM EST it will be processed and shipped the same day unless an unforeseen problem occurs.

WHEN WILL I RECEIVE MY TRACKING NUMBER?
  • Once your merchandise has been shipped you will be notified via email with a tracking number. Please allow up to 24 hours for your tracking information to update. Once updated you can track the package anytime at ​www.usps.com​.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT. WHAT SHOULD I DO?
  • CWCB provides customers with the option to track packages. If the tracking information states that your item has been delivered but you haven't received it, you must contact the United States Postal Service and discuss the issue. Please reach out to USPS at ​www.usps.com or call (800)-222-1811.
  • The package may also have been left with the property manager or a nearby neighbor. Another option is to speak to your letter carrier to see if they recall your package and delivery. CWCB does not hold the responsibility for packages that are lost, stolen, or damaged. Although we're not responsible we will do our best to assist you in locating your package.